At IIROC, we are committed to responding to public complaints in a timely, helpful and fair fashion.  We set high quality regulatory and investment industry standards to protect investors. We encourage investors to bring their complaints to our attention so that we can take appropriate regulatory action to help ensure that rule infractions do not continue. All IIROC-regulated firms are required to cooperate with their clients and follow IIROC guidelines for handling complaints.

• Watch the IIROC video – Making a Complaint: An IIROC Guide.

• This 15-minute video explains how to make your complaint to IIROC-regulated firms and IIROC.